Customer Services Specialist

Job Description

Foundever is currently seeking a dedicated and motivated Customer Services Specialist to join our dynamic team. As a Customer Services Specialist, you will be responsible for handling inbound service calls, driving customer satisfaction through various communication channels, and navigating multiple systems and tools to provide exceptional service. This role offers a fantastic opportunity to be the first point of contact for clients, delivering professional customer service and resolving inquiries effectively.

Responsibilities

• Handle inbound service calls.
• Drive customer satisfaction through voice, chat, and email communications.
• Navigate through multiple systems and tools.
• Participate in ongoing training and skill development.

Qualifications

• Strong communication skills and ability to assist customers while navigating screens.
• Problem-solving skills with a positive attitude.
• Desire to advance your career within a reputable company.
• Ability to work independently and collaboratively in a team environment.
• Must be 18 years or older with a high school diploma or GED equivalent.
• Live within 50 miles of 2181 W Andrew Johnson Hwy, Morristown, TN 37814 for on-site position.

Benefits

Join our award-winning culture with over 35 years of industry-leading experience. Enjoy working on-site and use your compassion skills to assist customers. We offer paid training and benefits to support your financial, physical, and mental well-being.