Customer Services Specialist (No Outbound Calls)

Job Description

Foundever, a global leader in the customer experience industry, is seeking a Customer Services Specialist (No Outbound Calls) to join their dynamic team at the Chavies, KY location. As the first point of contact for clients, you will be responsible for providing professional and high-quality customer service through voice, chat, and email communications. This role offers the opportunity for growth and development, a supportive on-site working environment, and the chance to contribute to creating exceptional customer experiences.

Responsibilities

• Handle inbound customer service calls with efficiency and empathy.
• Drive customer satisfaction through various communication channels.
• Navigate through multiple systems and tools to provide accurate information.
• Participate in ongoing training and skill development programs.

Qualifications

• Strong communication skills with the ability to multitask effectively.
• Problem-solving abilities with a positive attitude towards challenges.
• Desire to grow within a reputable company and work both independently and collaboratively.
• Must be 18+ years old with a high school diploma or GED equivalent.
• Living within 50 miles of the Chavies, KY location is required for this on-site position.

Benefits

Join an award-winning culture with a commitment to employee well-being and development. Enjoy the satisfaction of assisting customers while prioritizing your financial, physical, and mental wellness through paid training and benefits. Be part of an innovative team that values empathy, expertise, and creating meaningful connections.