Front Desk Supervisor Full Time

Front Desk Supervisor

We are looking for a dedicated Front Desk Supervisor to join our team at Hilton Garden Inn Greenbelt. The ideal candidate should have previous hotel experience and at least 1 year of relevant supervisory experience. As a Front Desk Supervisor, you will be responsible for ensuring exceptional guest service, managing reservations, training staff, and maintaining a professional and efficient front desk operation.

Responsibilities

• Ensure outstanding customer care at all times.
• Maintain a friendly and professional demeanor while assisting guests with inquiries, reservations, and requests.
• Supervise daily shift processes, train staff, and resolve issues to ensure a quality operation.
• Resolve guest issues and complaints promptly to maintain high levels of customer satisfaction.
• Participate in setting yield management strategies, marketing programs, and rates.

Requirements

• Previous experience as a Front Desk Representative or in a similar role.
• Supervisory experience preferred.
• Bachelor's degree is a plus; High School Diploma required.
• Proficiency in Microsoft Office applications.