Manager, Claims Operations

Job Description

We are looking for a dedicated Manager, Claims Operations to join our team at USAA. As the Manager, Claims Operations for Auto Non-Injury, you will be responsible for overseeing auto and other claims operations, managing a team of member service employees, and ensuring exceptional member service.

Responsibilities

• Identify, measure, monitor, and control risks associated with business activities in compliance with policies and procedures.
• Review claim files for quality and provide feedback to employees.
• Drive awareness and understanding among employees of how their work contributes to overall strategies.
• Identify opportunities for process improvement and operational effectiveness.
• Lead and champion change, and create conditions for success.
• Manage workload volumes, staffing, and training needs for optimal productivity.
• Handle escalations and make policy-based decisions.
• Coach employees for career progression and support projects as a subject matter expert.
• Recruit, develop, and coach claims employees for successful results delivery.

Requirements

• Bachelor’s degree or 4 years of related experience.
• 6 years of progressive customer service, operational, military, or leadership experience.
• 2 years of claims handling experience and direct team lead, supervisory, or management experience.
• Ability to interpret data and demonstrate leadership and customer service skills.
• Acquisition and maintenance of applicable insurance adjuster license.

What Sets You Apart

• Prior experience as a Claims Manager.
• Master’s Degree and/or CPCU designation.
• 3+ years of management experience.
• Experience leading large-scale projects or initiatives.
• Prior contact center management or process/compliance experience.
• US military experience.

Why Join Us?

USAA offers a competitive salary range of $99,160-$189,530, based on experience and market data. In addition, you will enjoy comprehensive benefits such as medical, dental, vision plans, 401(k), pension, life insurance, parental benefits, paid time off, and wellness programs to support your physical, financial, and emotional well-being. If you are ready to make a real impact and work in a collaborative environment, apply now.

Applications for this position are accepted on an ongoing basis until filled. USAA is an Equal Opportunity Employer.